"; echo "
AVERAGE RATING
"; echo "".$passRate . " %"; echo "".$failRate . " %"; echo ""; echo "
"; echo "
YOUR TICKET SUMMARY
"; $assignedTicket = mysql_result(mysql_query("SELECT COUNT('id') FROM `pms_tickets` WHERE `routed_to`='$empID' AND `year`='$mycYear' "),0); $closedTicket = mysql_result(mysql_query("SELECT COUNT('id') FROM `pms_tickets` WHERE `routed_to`='$empID' AND `year`='$mycYear' AND `current_status`='CLOSED'"),0); $pendingTicket = mysql_result(mysql_query("SELECT COUNT('id') FROM `pms_tickets` WHERE `routed_to`='$empID' AND `year`='$mycYear' AND `current_status`!='CLOSED'"),0); $slaCompliance = mysql_result(mysql_query("SELECT COUNT('id') FROM `pms_tickets` WHERE `routed_to`='$empID' AND `year`='$mycYear' AND `ticket_sla` >= '0' AND `ticket_sla` != ''"),0); $slaNonCompliance = mysql_result(mysql_query("SELECT COUNT('id') FROM `pms_tickets` WHERE `routed_to`='$empID' AND `year`='$mycYear' AND `ticket_sla` < '0' AND `ticket_sla` != ''"),0); echo "

".$assignedTicket." Total Assigned Tickets

"; echo "

".$closedTicket." Total Closed Tickets

"; echo "

".$pendingTicket." Total Pending Tickets

"; echo "

".$slaCompliance." SLA Compliant

"; echo "

".$slaNonCompliance." SLA NON-Compliant

"; echo "
"; ?>