"; echo " Ticket Summary by Employee
"; echo "Count of tickets routed or assigned to employee based on date range - View Report
"; echo "

---

"; echo " Ticket Summary by Department
"; echo "Count of tickets routed to your department based on date range - View Report
"; echo "

---

"; echo " My Owned / Created Tickets
"; echo "List of tickets you have created based on date range - View Report
"; echo "

---

"; echo " Assigned Ticket
"; echo "Filter all tickets assigned to employee based on date range - View Report
"; echo "

---

"; echo " Created Ticket
"; echo "Filter all tickets created based on selected employees - View Report
"; echo "

---

"; echo " List of Assigned Tickets within SLA
"; echo "Filter all tickets assigned to employee completed within SLA and based on date range - View Report
"; echo "

---

"; echo " List of Assigned Tickets beyond SLA
"; echo "Filter all tickets assigned to employee completed beyond SLA and based on date range - View Report
"; echo "

---

"; echo "